Last Updated: August 22, 2026
At Noorha Jewelry, we carefully inspect and package every order before dispatch. We want you to have a smooth and satisfying shopping experience. Please read our Refund Policy below to understand when refunds may be available.
1. General Refund Policy
Due to the nature of our artificial jewelry products and for hygiene reasons, we generally do not offer refunds or cash returns on delivered orders.
However, if you receive a product that is damaged, defective, or different from what you ordered, please contact us and we will review the issue and provide an appropriate solution.
2. Damaged or Defective Products
If your jewelry arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery.
To help us process your request, please provide:
- Your order number
- Clear photos or videos of the damaged/defective item
- Photos of the packaging, if applicable
- A brief description of the issue
After reviewing your request, our team will let you know whether the item qualifies for an exchange or other resolution.
3. Incorrect Product
If you receive an item that is different from the product you ordered, please contact us within 48 hours of delivery.
After verification, we may arrange an exchange for the correct item, subject to availability.
4. Items Not Eligible for a Refund
Refunds or exchanges will generally not be provided for items that:
- Have been worn or used
- Have been damaged after delivery
- Show signs of misuse or improper handling
- Have been altered or modified
- Are missing their original packaging or tags, where applicable
- Are returned without prior approval
- Are reported after the applicable reporting period
5. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible.
6. Refund Approval
If Noorha Jewelry approves a refund in an exceptional case, the refund will be processed using the original payment method where possible.
The processing time may vary depending on the payment provider or bank.
7. Shipping Charges
Original shipping charges are generally non-refundable.
If an item was damaged, defective, or incorrectly sent due to an error on our part, we may provide an appropriate resolution after reviewing the case.
8. Exchange Instead of Refund
Where applicable, Noorha Jewelry may offer an exchange instead of a refund for eligible damaged, defective, or incorrect products.
Exchanges are subject to product availability and our Exchange Policy.
9. Contact Us
If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:
Noorha Jewelry
Email: infonoorhastore@gmail.com
Phone/WhatsApp: +92 371 6567993
