Frequently Asked Questions About Jewellery & Shopping at Noorha Jewelry
Find answers to common questions about our artificial jewelry collections, ordering, shipping, and care.
Noorha Jewelry offers a curated collection of artificial and fashion jewelry designed to complement everyday looks as well as special occasions.
Yes. Many of our pieces are suitable for everyday styling. However, proper care is recommended to maintain their appearance and finish.
We make every effort to display our products as accurately as possible. However, slight differences in color or appearance may occur due to lighting, photography, and individual screen settings.
Simply browse our collection, select your desired product, add it to your cart, and proceed to checkout. Enter your delivery details and complete your order.
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed, packed, or shipped, cancellation or modification may no longer be possible.
Yes. After successfully placing an order, you may receive an order confirmation through the contact information provided during checkout. We may also contact you by phone or WhatsApp to confirm your order before dispatch.
Delivery charges are calculated according to your delivery city and location. The applicable shipping charges will be displayed during checkout.
Yes! We offer FREE SHIPPING on orders above Rs. 3,000. Orders of Rs. 3,000 or less are subject to the applicable city-wise delivery charges.
Orders are generally delivered within 3–7 business days after dispatch. Delivery times may vary depending on your city, location, courier service, holidays, and other circumstances.
Where tracking is available, tracking details may be provided after your order has been dispatched.
Yes. Eligible products may be exchanged if you receive a damaged, defective, or incorrect item. Please contact us within the applicable timeframe and provide the required photos or videos.
Due to the nature of artificial jewelry and hygiene considerations, refunds are generally not available for delivered orders. For eligible damaged, defective, or incorrect products, we may offer an exchange or another suitable resolution after reviewing the case.
Please contact us within 48 hours of delivery and send clear photos or videos of the damaged product and packaging. Our team will review the issue and guide you through the next steps.
To keep your jewelry looking beautiful for longer: Keep it away from water and moisture. Avoid direct contact with perfumes, lotions, and cosmetics. Remove jewelry before showering, swimming, or exercising. Store pieces in a clean, dry place. Avoid exposing jewelry to harsh chemicals. Handle your pieces carefully when putting them on or removing them.
We recommend removing your jewelry before swimming, showering, or bathing to help preserve its finish and appearance.
You can contact us through Email: [Your Email Address], Phone / WhatsApp: [Your Phone Number], Business Hours: [Your Business Hours]. If you're contacting us about an order, please include your order number so we can assist you more quickly.
You can find your detailed Privacy Policy, Shipping Policy, Exchange Policy, Refund Policy, and Terms of Service on their respective pages of our website.
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