Last Updated: August 22, 2026
At Noorha Jewelry, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, we are happy to assist you with an exchange according to the terms below.
1. Eligibility for Exchange
An item may be eligible for exchange if:
- You received a damaged or defective product.
- You received the wrong product or an incorrect item.
- The item is returned with its original packaging and tags, where applicable.
- The exchange request is made within 7 days of delivery.
2. Items Not Eligible for Exchange
For hygiene and safety reasons, we generally do not accept exchanges for items that have been:
- Worn or used
- Damaged after delivery due to misuse
- Altered or modified
- Returned without original packaging
- Returned after the exchange period has expired
3. Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and provide:
- Your order number
- A clear description of the issue
- Clear photos or videos of the item and packaging
Our team will review your request and provide further instructions.
4. Exchange Process
To request an exchange:
- Contact Noorha Jewelry through our official contact details.
- Provide your order number and reason for the exchange.
- Send photos or videos if the item is damaged or incorrect.
- Wait for our team to approve the exchange request.
- Once approved, follow the return instructions provided by our team.
Please do not send an item back without contacting us first.
5. Exchange Shipping
If the item was damaged, defective, or incorrectly sent by Noorha Jewelry, we may cover the applicable exchange shipping costs.
For other exchange requests, shipping charges may be the customer's responsibility.
6. Exchange Availability
Exchanges are subject to product availability. If the requested replacement item is unavailable, we may offer an alternative item or another suitable solution.
7. No Cash Refund for Exchanges
Our exchange policy is intended for eligible product exchanges. Cash refunds are not provided unless otherwise required by applicable law or specifically approved by Noorha Jewelry.
8. Contact Us
If you have any questions regarding our Exchange Policy or need assistance with an exchange, please contact us:
Noorha Jewelry
Email: infonoorhastore@gmail.com
Phone/WhatsApp: +92 371 6567993
